Booking Terms and Conditions

This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version below. 

1. The Services you can book via SafeAP are sold by our Practitioners and not by us.

2. We are only responsible for arranging and concluding your booking and we have been appointed by our Practitioner to act as their commercial agent to do so. 

3. When you pay for Services from our Practitioner through our Website or App, we collect and receive your payment on behalf of the relevant Practitioner in our capacity as their commercial agent. 

4. In this event, our successful receipt of your payment will discharge your debt to the Practitioner for the Services. 

5. The contract for the Services is directly between you and the relevant Practitioner. We are not liable for the Services you receive from our Practitioner.

6. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we’ll do our best to help. 

7. Please check all details and any restrictions relating to a Service thoroughly before booking. 

8. Please ensure that any medical or other allergy/health information is disclosed to Practitioner before your appointment.

9. SafeAP reserves the right to deactivate a client’s SafeAP account in the event of a breach of these Booking Terms and Conditions and/or where the client acts in a way that is inappropriate, abusive or otherwise unacceptable towards our employees or a Practitioner, either in communications via phone or email, or in person at the Practitioner’s venue. 

10. If you want to reschedule or cancel a Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this can be requested and completed by either: 

• using your SafeAP account via the App 

• following the link in your Order Confirmation email

• directly with the Practitioner

• emailing our Client Experience team at enquiries@safeap.co.uk

11. Rules regarding cancellation of a Booking. 

• You may cancel a Booking provided the appointment is not due to take place in the next 48 hours. In such cases we can offer you a full refund.

• If, however, the appointment is due to take place within the next 48 hours, you will only be entitled to a maximum of 50% refund of the booking. 

Full version

Please read these Booking Terms and Conditions carefully before you complete any transactions via the Website, or App as these Booking Terms and Conditions will apply to your transaction. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use our Website or App to make a booking. 

1. Defined Terms 

For ease of reference the following terms shall have the following meanings in these Booking Terms and Conditions: 

“Aesthetic Services” means the medical advice, treatment, assistance, procedure or other services in relation to non-surgical aesthetics to be provided by a Practitioner to a Client

“App” means the SafeAP Client mobile application software available for download from App Store and Google Play

“Client", "you" and "your" means any person who purchases or receives the Aesthetic Services via our Website and/or our Apps;

“Booking" means an appointment at a specific time/date with the relevant Practitioner for the provision of Services whether made via the Website or App

“Order” means a dated booking that you make via our Website and/or our Apps

“Order Confirmation” has the meaning given in clause 3.2 below 

"Practitioner(s)" means the healthcare practitioner, who enters into the Practitioner Terms of Business  with SafeAP, acting on behalf of itself and all its employees who provides goods, offer their goods and services for sale via our Website or App; 

“Practitioner Contract” has the meaning given in section 2.5(b) below;  

“SafeAP Contract” has the meaning given in section 2.5(a) below;  

"Website" means the www.safeap.co.uk; 

"Website & App Terms of Use" means your right to use and link to our Website and/or our Apps seen in the Terms and Conditions clause 2 of the document

2. Introduction and relationship between you, us and third-party practitioner 

1. This Website and App are operated by SN & SP Ltd (t/a The Safe Aesthetic Practitioner, SafeAP), a company registered in England under company number 12139259 with ("SafeAP", "us", "we" or "our" for short).

2. The Website and App allows you to book and pay for a broad range of Aesthetic Services from our Practitioners. 

3. Those Aesthetic Services are provided by our Practitioners and not by us. 

4. The provision of the Aesthetic Services booked via our Website or App is the responsibility of the Practitioner which provides them. In the event you pay for Aesthetic Services via the Website or App, your payment will be received by us acting as commercial agent on behalf of the Practitioner. 

5. The legal implications of this is that when you purchase Aesthetic Services, it will create two binding legal contracts: 

1. a contract between you and SafeAP (under which SafeAP has certain responsibilities to you in relation to the purchase or booking) (the “SafeAP Contract”). That contract is made based on these Booking Terms and Conditions; and 

2. a contract between you and the relevant Practitioner in respect of the provision or supply of the Aesthetic Services which you booked through the Website or App (the “Practitioner Contract”). The Practitioner Contract is subject to certain provisions of these Booking Terms and Conditions including the cancellation period, which we will notify you of before you make a booking on the Website or App. 

6. All Services available for purchase on the Website or App are offered by SafeAP on behalf of its Practitioner. That is, SafeAP takes and concludes your bookings as a commercial agent for its Practitioner. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website or App. 

7. We amend these Booking Terms and Conditions from time to time. Every time you wish to make an Order on the Website or App, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.

3. Orders and how the contract is formed between you and us 

3.1 The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process before finally submitting your Order.

3.2 We are appointed as the commercial agent of the Practitioner to conclude Bookings on its behalf and the Practitioner Contract will be formed when we send you a written confirmation (usually by email) (“Order Confirmation"). 

3.3 If you wish to reschedule your appointment please contact us at enquiries@safeap.co.uk, or directly with the Practitioner, and we will endeavour to offer you a suitable alternative time and/or date.

3.4 Please note that our ability and the Practitioner’s ability to accommodate your request will be subject to the Practitioner’s availability during the time you wish to reschedule. 

3.5 If we are unable to accommodate your request to reschedule your appointment, you will receive a refund.

3.6 If you wish to cancel an Order before you have received an Order Confirmation, please notify us immediately by emailing enquiries@safeap.co.uk

3.7 If you wish to cancel a Practitioner Contract (i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer to our cancellation policy in clause 5 below. 

3.8 Please note, as set out in our Website & App Terms and Use we reserve the right to withdraw access to our Website and/or App and/or cancel any Orders in the event that you fail any credit or fraud prevention checks or where we reasonably suspect fraud or money laundering by you or someone using your account. 

4. Services 

4.1 Our Practitioners are under a legal duty to provide Services that are in conformity with the relevant Practitioner Contract. 

1. All Services shown on the Website or App are subject to availability and the images and/or descriptions of the Services on the Website or App are for illustrative purposes only and actual Services may vary from those images and/or descriptions.

2.  We require our Practitioners to ensure that all information provided by them for display on their page of the Website or App is accurate, complete and not misleading in any way, but we cannot verify the information which they provide to us. It will be each Practitioner's responsibility to ensure that all of its Services listed on the Website or App are available and accurately described. 

3. If you are a client, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights. 

4. It is your sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Practitioner that might affect or be affected by any Services (for example without limitation, allergy information and health issues).

5.  If you fail to disclose any such information to the applicable Practitioner, neither SafeAP nor the relevant Practitioner shall be liable to you for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you had disclosed that information prior to receiving the Services. 

5. Cancellations 

1. In addition to your other legal rights, you may in certain circumstances have the right to cancel a Practitioner Contract and/or SafeAP Contract (as applicable) and receive a refund in accordance with the terms set out in this clause 5. 

2. If you change your mind about an Order for a Booking and wish to cancel it, the following cancellation terms apply: 

1. You may cancel a Booking up to 24 hours prior to your appointment taking place and we can offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 24 hours prior to your appointment taking place, you will only be eligible for a maximum of 50% refund. 

2. Cancellations of Bookings must be made by one of the following methods: 

1. using your SafeAP account via the App; 

2. following the link in your Order Confirmation; 

3. directly with the Practitioner; or 

4. emailing our Client Experience team on enquiries@safeap.co.uk.

6. Resolving Issues 

1. We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Practitioners or their Services, please either: 

1. speak to the Practitioner yourself to try and resolve the issue;

2. leave an honest review  via the App to reflect your experience; and/or

3. email us at enquiries@safeap.co.uk and we will do our best to help. 

2. Following receipt of a complaint we will contact the Practitioner to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Practitioner, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to: 

1. give you a credit note for the dispute of your Order (to be redeemed on the App to reduce the purchase price of any Services); or 

2. as a last resort or in extreme circumstances and always at our sole discretion refund the disputed/complained about amount directly to you via the original method of payment. Please note that it may take up to 30 days to receive a full refund in such cases. 

IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PRACTITIONERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE SERVICE(S) WHICH THE PRACTITIONERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH THE SERVICES WHICH YOU HAVE RECEIVED FROM OUR PRACTITIONERS. 

7.Price and Payment 

1. Prices and any applicable delivery and/or processing charges will be as quoted on the Website or App but may be subject to change by SafeAP or Practitioner at any time (in which case the Website or App will be updated accordingly) and it is possible that, despite our efforts, some of the pricing and other information shown for certain Services is incorrect. 

2. If the pricing error is obvious and could reasonably have been recognised by you as a pricing error, we will provide you with the option of reconfirming your Order at the correct price, failing which the Order will be cancelled. Where an Order is cancelled, we will refund you any sums you have paid. 

3. Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, via Stripe. 

4. SafeAP takes reasonable care to ensure that Stripe is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access nor can we guarantee that the facility is virus or error free. 

5. We use Stripe to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. 

6. Access to Stripe may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to Stripe and will do what we can to restore the facility/service as soon as reasonably possible. 

7. SafeAP will collect the payment in its capacity as the commercial agent of the relevant Practitioner. Once SafeAP has successfully received your payment for the Services, this will discharge your debt to the Practitioner on whose behalf SafeAP has collected the payment. 

8. Liability 

8.1  Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract or would have been considered by you and us to be a likely consequence of it at the time we entered into the SafeAP Contract. 

8.2    We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time. 

8.3  We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law. 

9. Our right to vary these Booking Terms and Conditions 

We may revise these Booking Terms and Conditions from time to time in the following circumstances: 

1. if we change the process for accepting payment from you; 

2. if there are changes in relevant laws and regulatory requirements; and/or 

3. if there are any other changes to our business that reasonably mean we need to amend these Booking Terms and Conditions. 

10. General 

1. All communications and notices from you must be sent to SafeAP by email at enquiries@safeap.co.uk. SafeAP may communicate and give notice to you via email or by posting notices on the Website or App. 

2. Our support hours are: 8am-5pm Monday to Friday and 9am-12.30pm on Saturdays (closed on Sundays and Bank Holiday). 

3. SafeAP reserves the right to suspend a Client’s SafeAP account in the event of a breach of these Booking Terms and Conditions and/or where the Client acts in a way that is inappropriate, abusive or otherwise unacceptable towards our employees or Practitioner, either in communications via phone or email, or in person at the Practitioner’s venue. 

1. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website or App.

Booking Terms and Conditions

This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full version below. 

1. The Services you can book via SafeAP are sold by our Practitioners and not by us.

2. We are only responsible for arranging and concluding your booking and we have been appointed by our Practitioner to act as their commercial agent to do so. 

3. When you pay for Services from our Practitioner through our Website or App, we collect and receive your payment on behalf of the relevant Practitioner in our capacity as their commercial agent. 

4. In this event, our successful receipt of your payment will discharge your debt to the Practitioner for the Services. 

5. The contract for the Services is directly between you and the relevant Practitioner. We are not liable for the Services you receive from our Practitioner.

6. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we’ll do our best to help. 

7. Please check all details and any restrictions relating to a Service thoroughly before booking. 

8. Please ensure that any medical or other allergy/health information is disclosed to Practitioner before your appointment.

9. SafeAP reserves the right to deactivate a client’s SafeAP account in the event of a breach of these Booking Terms and Conditions and/or where the client acts in a way that is inappropriate, abusive or otherwise unacceptable towards our employees or a Practitioner, either in communications via phone or email, or in person at the Practitioner’s venue. 

10. If you want to reschedule or cancel a Booking (and provided that rescheduling or cancellation (as applicable) is not prohibited by these Booking Terms and Conditions) this can be requested and completed by either: 

• using your SafeAP account via the App 

• following the link in your Order Confirmation email

• directly with the Practitioner

• emailing our Client Experience team at enquiries@safeap.co.uk

11. Rules regarding cancellation of a Booking. 

• You may cancel a Booking provided the appointment is not due to take place in the next 48 hours. In such cases we can offer you a full refund.

• If, however, the appointment is due to take place within the next 48 hours, you will only be entitled to a maximum of 50% refund of the booking. 

Full version

Please read these Booking Terms and Conditions carefully before you complete any transactions via the Website, or App as these Booking Terms and Conditions will apply to your transaction. We recommend that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these Booking Terms and Conditions, you must not use our Website or App to make a booking. 

1. Defined Terms 

For ease of reference the following terms shall have the following meanings in these Booking Terms and Conditions: 

“Aesthetic Services” means the medical advice, treatment, assistance, procedure or other services in relation to non-surgical aesthetics to be provided by a Practitioner to a Client

“App” means the SafeAP Client mobile application software available for download from App Store and Google Play

“Client", "you" and "your" means any person who purchases or receives the Aesthetic Services via our Website and/or our Apps;

“Booking" means an appointment at a specific time/date with the relevant Practitioner for the provision of Services whether made via the Website or App

“Order” means a dated booking that you make via our Website and/or our Apps

“Order Confirmation” has the meaning given in clause 3.2 below 

"Practitioner(s)" means the healthcare practitioner, who enters into the Practitioner Terms of Business  with SafeAP, acting on behalf of itself and all its employees who provides goods, offer their goods and services for sale via our Website or App; 

“Practitioner Contract” has the meaning given in section 2.5(b) below;  

“SafeAP Contract” has the meaning given in section 2.5(a) below;  

"Website" means the www.safeap.co.uk; 

"Website & App Terms of Use" means your right to use and link to our Website and/or our Apps seen in the Terms and Conditions clause 2 of the document

2. Introduction and relationship between you, us and third-party practitioner 

1. This Website and App are operated by SN & SP Ltd (t/a The Safe Aesthetic Practitioner, SafeAP), a company registered in England under company number 12139259 with ("SafeAP", "us", "we" or "our" for short).

2. The Website and App allows you to book and pay for a broad range of Aesthetic Services from our Practitioners. 

3. Those Aesthetic Services are provided by our Practitioners and not by us. 

4. The provision of the Aesthetic Services booked via our Website or App is the responsibility of the Practitioner which provides them. In the event you pay for Aesthetic Services via the Website or App, your payment will be received by us acting as commercial agent on behalf of the Practitioner. 

5. The legal implications of this is that when you purchase Aesthetic Services, it will create two binding legal contracts: 

1. a contract between you and SafeAP (under which SafeAP has certain responsibilities to you in relation to the purchase or booking) (the “SafeAP Contract”). That contract is made based on these Booking Terms and Conditions; and 

2. a contract between you and the relevant Practitioner in respect of the provision or supply of the Aesthetic Services which you booked through the Website or App (the “Practitioner Contract”). The Practitioner Contract is subject to certain provisions of these Booking Terms and Conditions including the cancellation period, which we will notify you of before you make a booking on the Website or App. 

6. All Services available for purchase on the Website or App are offered by SafeAP on behalf of its Practitioner. That is, SafeAP takes and concludes your bookings as a commercial agent for its Practitioner. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website or App. 

7. We amend these Booking Terms and Conditions from time to time. Every time you wish to make an Order on the Website or App, please check these Booking Terms and Conditions to ensure you understand the terms which will apply at that time.

3. Orders and how the contract is formed between you and us 

3.1 The Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the Order process before finally submitting your Order.

3.2 We are appointed as the commercial agent of the Practitioner to conclude Bookings on its behalf and the Practitioner Contract will be formed when we send you a written confirmation (usually by email) (“Order Confirmation"). 

3.3 If you wish to reschedule your appointment please contact us at enquiries@safeap.co.uk, or directly with the Practitioner, and we will endeavour to offer you a suitable alternative time and/or date.

3.4 Please note that our ability and the Practitioner’s ability to accommodate your request will be subject to the Practitioner’s availability during the time you wish to reschedule. 

3.5 If we are unable to accommodate your request to reschedule your appointment, you will receive a refund.

3.6 If you wish to cancel an Order before you have received an Order Confirmation, please notify us immediately by emailing enquiries@safeap.co.uk

3.7 If you wish to cancel a Practitioner Contract (i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer to our cancellation policy in clause 5 below. 

3.8 Please note, as set out in our Website & App Terms and Use we reserve the right to withdraw access to our Website and/or App and/or cancel any Orders in the event that you fail any credit or fraud prevention checks or where we reasonably suspect fraud or money laundering by you or someone using your account. 

4. Services 

4.1 Our Practitioners are under a legal duty to provide Services that are in conformity with the relevant Practitioner Contract. 

1. All Services shown on the Website or App are subject to availability and the images and/or descriptions of the Services on the Website or App are for illustrative purposes only and actual Services may vary from those images and/or descriptions.

2.  We require our Practitioners to ensure that all information provided by them for display on their page of the Website or App is accurate, complete and not misleading in any way, but we cannot verify the information which they provide to us. It will be each Practitioner's responsibility to ensure that all of its Services listed on the Website or App are available and accurately described. 

3. If you are a client, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Booking Terms and Conditions will affect these legal rights. 

4. It is your sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Practitioner that might affect or be affected by any Services (for example without limitation, allergy information and health issues).

5.  If you fail to disclose any such information to the applicable Practitioner, neither SafeAP nor the relevant Practitioner shall be liable to you for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you had disclosed that information prior to receiving the Services. 

5. Cancellations 

1. In addition to your other legal rights, you may in certain circumstances have the right to cancel a Practitioner Contract and/or SafeAP Contract (as applicable) and receive a refund in accordance with the terms set out in this clause 5. 

2. If you change your mind about an Order for a Booking and wish to cancel it, the following cancellation terms apply: 

1. You may cancel a Booking up to 24 hours prior to your appointment taking place and we can offer you a full refund of the applicable amount via the original method of payment. However, if you cancel within the 24 hours prior to your appointment taking place, you will only be eligible for a maximum of 50% refund. 

2. Cancellations of Bookings must be made by one of the following methods: 

1. using your SafeAP account via the App; 

2. following the link in your Order Confirmation; 

3. directly with the Practitioner; or 

4. emailing our Client Experience team on enquiries@safeap.co.uk.

6. Resolving Issues 

1. We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Practitioners or their Services, please either: 

1. speak to the Practitioner yourself to try and resolve the issue;

2. leave an honest review  via the App to reflect your experience; and/or

3. email us at enquiries@safeap.co.uk and we will do our best to help. 

2. Following receipt of a complaint we will contact the Practitioner to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Practitioner, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to: 

1. give you a credit note for the dispute of your Order (to be redeemed on the App to reduce the purchase price of any Services); or 

2. as a last resort or in extreme circumstances and always at our sole discretion refund the disputed/complained about amount directly to you via the original method of payment. Please note that it may take up to 30 days to receive a full refund in such cases. 

IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR PRACTITIONERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE SERVICE(S) WHICH THE PRACTITIONERS PROVIDE AND ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH THE SERVICES WHICH YOU HAVE RECEIVED FROM OUR PRACTITIONERS. 

7.Price and Payment 

1. Prices and any applicable delivery and/or processing charges will be as quoted on the Website or App but may be subject to change by SafeAP or Practitioner at any time (in which case the Website or App will be updated accordingly) and it is possible that, despite our efforts, some of the pricing and other information shown for certain Services is incorrect. 

2. If the pricing error is obvious and could reasonably have been recognised by you as a pricing error, we will provide you with the option of reconfirming your Order at the correct price, failing which the Order will be cancelled. Where an Order is cancelled, we will refund you any sums you have paid. 

3. Payment for all Services must be made at the time of booking in pounds sterling by credit or debit card, via Stripe. 

4. SafeAP takes reasonable care to ensure that Stripe is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access nor can we guarantee that the facility is virus or error free. 

5. We use Stripe to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. 

6. Access to Stripe may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to Stripe and will do what we can to restore the facility/service as soon as reasonably possible. 

7. SafeAP will collect the payment in its capacity as the commercial agent of the relevant Practitioner. Once SafeAP has successfully received your payment for the Services, this will discharge your debt to the Practitioner on whose behalf SafeAP has collected the payment. 

8. Liability 

8.1  Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, provided that loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract or would have been considered by you and us to be a likely consequence of it at the time we entered into the SafeAP Contract. 

8.2    We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of management or office time. 

8.3  We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law. 

9. Our right to vary these Booking Terms and Conditions 

We may revise these Booking Terms and Conditions from time to time in the following circumstances: 

1. if we change the process for accepting payment from you; 

2. if there are changes in relevant laws and regulatory requirements; and/or 

3. if there are any other changes to our business that reasonably mean we need to amend these Booking Terms and Conditions. 

10. General 

1. All communications and notices from you must be sent to SafeAP by email at enquiries@safeap.co.uk. SafeAP may communicate and give notice to you via email or by posting notices on the Website or App. 

2. Our support hours are: 8am-5pm Monday to Friday and 9am-12.30pm on Saturdays (closed on Sundays and Bank Holiday). 

3. SafeAP reserves the right to suspend a Client’s SafeAP account in the event of a breach of these Booking Terms and Conditions and/or where the Client acts in a way that is inappropriate, abusive or otherwise unacceptable towards our employees or Practitioner, either in communications via phone or email, or in person at the Practitioner’s venue. 

1. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website or App.