Privacy Policy
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Privacy Policy
Welcome to our website, www.safeap.co.uk (“Website”) and to the SafeAP mobile application and the SafeAPPartner (diary and management tool) mobile application (“Apps”). This privacy policy (the “Policy”) explains how we use your personal data collected from our Website and/or Apps which are available for download from the App Store and Google Play. We strive to comply with the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (“DPA”).
Please read this Policy carefully before you start to use our Website and/or our Apps and before booking any third-party goods or services through our Website and/or our Apps. If we change our Policy and procedures, we will post those changes on our Website and/or Apps to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. By continuing to use our Website and/or our Apps, you confirm your acceptance that the way we use your personal data will be subject to the terms of this Privacy (as may be updated at our sole discretion from time to time).
This policy covers:
Who we are;
What personal data we hold and how we get it;
Why we collect and store your data;
Protecting and sharing your personal data;
Retention; and
Your rights.
1. Who we are
The data controller for your information is SN & SP Ltd (t/a The Safe Aesthetic Practitioner, SafeAP) (“SafeAP”), a company registered in England under company number 12139259. You can email us on: enquiries@safeap.co.uk
2. What personal data we hold
We may collect the following personal data ("User Data") from you when you use our Website and/or our Apps:
Information you provide by filling in forms on our Website and/or our Apps;
Information you provide when you report a problem with our Website and/or our Apps;
If you contact us, we may keep a record of that correspondence;
Detailed personal information such as age, sex, date of birth, contact details (telephone numbers and email addresses)
Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis. We will only retain details of transactions on secure servers and we will not retain your credit or debit card information.
Information about your visits to and use of our Website and/or our Apps, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (“IDFA”), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform including the practitioners and treatments you are interested in. Please note that we may associate this information with your SafeAP account.
We collect and hold personal information about:
Clients - This includes current and former clients who have signed-up to our Website and/or our Apps
Practitioners - This includes current and former practitioners who have signed-up to our Website and/or our Apps
We will minimise our holding and use of sensitive categories of personal information.
3. Why does SafeAP collect and store data?
SafeAP needs to collect, process and store personal information about you in order to deliver an efficient and effective service.
In general terms, we use personal information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Website and/or our Apps.
We also use your data to send you information about your requested services (such as appointment reminders) by email, SMS and push notification, to collate and publish reviews of products or services offered by our partners, and use these for advertising campaigns, to use customer communications for training, record-keeping and quality control purposes and to meet legal, regulatory and compliance requirements.
4. Protecting and sharing information
SafeAP may make Personal Information available to successors in title to our business.
We may engage third party companies and individuals to facilitate our services, to provide the services on our behalf and to perform services related to the administration of the services or the Website and/or apps (including, without limitation, payment processing, maintenance, hosting and database management services). These third parties may have access to or be provided with your User Data only to perform these tasks on our behalf. These third parties that operate through websites may have their own privacy policies. We encourage you to read the privacy policies and other terms of such websites before using the services.
Our staff only has access to your personal information when and if they need to use it to provide the service to you.
While it is unlikely, we may be required to disclose your User Data by a court order or to comply with other legal requirements. We will use reasonable endeavors to notify you before we do so, unless we are legally restricted from doing so.
We will not sell, rent, distribute or otherwise make User Data commercially available to any third party without your prior permission.
We store all your data on secure servers. We encrypt data transmitted to and from our Website and/or Apps. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. How long do we hold your data for?
We retain your records in accordance with national best practice guidance – in particular, advice provided by the Department of Health (2006) Records management. In most cases we hold the majority of your data for up to 10 years.
6. Your rights under GDPR
Right to be informed: We will provide you with a privacy notice to tell you how we are using your personal data if requested by user.
Right of access: You have the right to obtain access to your own personal data at any time so you are aware of and can verify the lawfulness of processing. [We may charge you a small fee for this service.]
Right of rectification: You have the right to have your personal data rectified if it is inaccurate or incomplete.
Right of erasure: You have the right to request the deletion of personal data where there is no compelling reason for its continued processing or if we are processing it in an unlawful manner
Right to restrict data processing: Under certain circumstances, you have a right to 'block' or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.
Right to data portability: You can obtain and reuse your personal data for your own purposes across different services. means.
Right to Withdraw Consent at any Time: please contact us at enquiries@safeap.co.uk.
If you wish to complain about our use of your personal data you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk
Contact us
For any questions or concerns, you can contact us by sending an email: enquiries@safeap.co.uk
Cookies
We use cookies to help improve the Website and/or Apps in a variety of different ways. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
By browsing our Website and communicating electronically with us, you acknowledge and agree to our processing of your User Data in this way. We will do our best to protect your User Data, however we cannot guarantee the security of your User Data transmitted to our Website; any transmission is at your own risk. Once we have received your User Data we will use procedures and security features to try to prevent unauthorised access.
Our Website may, from time to time, contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policies, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Cookie Policy
Our Website uses cookies to distinguish you from other users of our Website and/or our Apps. This helps us to provide you with a good experience when you browse our Website and/or our Apps and also allows us to improve our Website and/or our Apps. By continuing to browse our Website and/or our Apps, you are agreeing to our use of cookies in accordance with this Cookie Policy.
How do we use cookies?
We will use the information collected to make our Website more relevant to your interests.
We use cookies:
To help improve your online experience. These are cookies that are required for the operation of our Website by making logins faster, helping a page to load quickly or making sure your page is optimised for your browser.
To allow us to perform analytics and measure performances. It enables us to recognise and count the number of visitors and to see how visitors use our website.
To record your visit to our Website, the pages you have visited and the links you have followed. This allows us to help give you the content that matches your preferences.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Managing Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Privacy Policy
Welcome to our website, www.safeap.co.uk (“Website”) and to the SafeAP mobile application and the SafeAP Partner (diary and management tool) mobile application (“Apps”). This privacy policy (the “Policy”) explains how we use your personal data collected from our Website and/or Apps which are available for download from the App Store and Google Play. We strive to comply with the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (“DPA”).
Please read this Policy carefully before you start to use our Website and/or our Apps and before booking any third-party goods or services through our Website and/or our Apps. If we change our Policy and procedures, we will post those changes on our Website and/or Apps to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. By continuing to use our Website and/or our Apps, you confirm your acceptance that the way we use your personal data will be subject to the terms of this Privacy (as may be updated at our sole discretion from time to time).
This policy covers:
Who we are;
What personal data we hold and how we get it;
Why we collect and store your data;
Protecting and sharing your personal data;
Retention; and
Your rights.
1. Who we are
The data controller for your information is SN & SP Ltd (t/a The Safe Aesthetic Practitioner, SafeAP) (“SafeAP”), a company registered in England under company number 12139259. You can email us on: enquiries@safeap.co.uk
2. What personal data we hold
We may collect the following personal data ("User Data") from you when you use our Website and/or our Apps:
Information you provide by filling in forms on our Website and/or our Apps;
Information you provide when you report a problem with our Website and/or our Apps;
If you contact us, we may keep a record of that correspondence;
Detailed personal information such as age, sex, date of birth, contact details (telephone numbers and email addresses)
Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis. We will only retain details of transactions on secure servers and we will not retain your credit or debit card information.
Information about your visits to and use of our Website and/or our Apps, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (“IDFA”), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform including the practitioners and treatments you are interested in. Please note that we may associate this information with your SafeAP account.
We collect and hold personal information about:
Clients - This includes current and former clients who have signed-up to our Website and/or our Apps
Practitioners - This includes current and former practitioners who have signed-up to our Website and/or our Apps
We will minimise our holding and use of sensitive categories of personal information.
3. Why does SafeAP collect and store data?
SafeAP needs to collect, process and store personal information about you in order to deliver an efficient and effective service.
In general terms, we use personal information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Website and/or our Apps.
We also use your data to send you information about your requested services (such as appointment reminders) by email, SMS and push notification, to collate and publish reviews of products or services offered by our partners, and use these for advertising campaigns, to use customer communications for training, record-keeping and quality control purposes and to meet legal, regulatory and compliance requirements.
4. Protecting and sharing information
SafeAP may make Personal Information available to successors in title to our business.
We may engage third party companies and individuals to facilitate our services, to provide the services on our behalf and to perform services related to the administration of the services or the Website and/or apps (including, without limitation, payment processing, maintenance, hosting and database management services). These third parties may have access to or be provided with your User Data only to perform these tasks on our behalf. These third parties that operate through websites may have their own privacy policies. We encourage you to read the privacy policies and other terms of such websites before using the services.
Our staff only has access to your personal information when and if they need to use it to provide the service to you.
While it is unlikely, we may be required to disclose your User Data by a court order or to comply with other legal requirements. We will use reasonable endeavors to notify you before we do so, unless we are legally restricted from doing so.
We will not sell, rent, distribute or otherwise make User Data commercially available to any third party without your prior permission.
We store all your data on secure servers. We encrypt data transmitted to and from our Website and/or Apps. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. How long do we hold your data for?
We retain your records in accordance with national best practice guidance – in particular, advice provided by the Department of Health (2006) Records management. In most cases we hold the majority of your data for up to 10 years.
6. Your rights under GDPR
Right to be informed: We will provide you with a privacy notice to tell you how we are using your personal data if requested by user.
Right of access: You have the right to obtain access to your own personal data at any time so you are aware of and can verify the lawfulness of processing. [We may charge you a small fee for this service.]
Right of rectification: You have the right to have your personal data rectified if it is inaccurate or incomplete.
Right of erasure: You have the right to request the deletion of personal data where there is no compelling reason for its continued processing or if we are processing it in an unlawful manner
Right to restrict data processing: Under certain circumstances, you have a right to 'block' or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.
Right to data portability: You can obtain and reuse your personal data for your own purposes across different services. means.
Right to Withdraw Consent at any Time: please contact us at enquiries@safeap.co.uk.
If you wish to complain about our use of your personal data you may complain to the UK Information Commissioner's Office (ICO) at ico.org.uk
Contact us
For any questions or concerns, you can contact us by sending an email: enquiries@safeap.co.uk
Cookies
We use cookies to help improve the Website and/or Apps in a variety of different ways. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
By browsing our Website and communicating electronically with us, you acknowledge and agree to our processing of your User Data in this way. We will do our best to protect your User Data, however we cannot guarantee the security of your User Data transmitted to our Website; any transmission is at your own risk. Once we have received your User Data we will use procedures and security features to try to prevent unauthorised access.
Our Website may, from time to time, contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policies, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Cookie Policy
Our Website uses cookies to distinguish you from other users of our Website and/or our Apps. This helps us to provide you with a good experience when you browse our Website and/or our Apps and also allows us to improve our Website and/or our Apps. By continuing to browse our Website and/or our Apps, you are agreeing to our use of cookies in accordance with this Cookie Policy.
How do we use cookies?
We will use the information collected to make our Website more relevant to your interests.
We use cookies:
To help improve your online experience. These are cookies that are required for the operation of our Website by making logins faster, helping a page to load quickly or making sure your page is optimised for your browser.
To allow us to perform analytics and measure performances. It enables us to recognise and count the number of visitors and to see how visitors use our website.
To record your visit to our Website, the pages you have visited and the links you have followed. This allows us to help give you the content that matches your preferences.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Managing Cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
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